Refund or exchange process for all purchases made on churchkart.com are as follows:
1. Raise a return/exchange/return request on the website – churchkart.com within 7 days of receiving the product(s).or write to us along with the order id at [email protected]
2. You should be in a position to provide the proof of purchase- if sought.
3. The product should not be used
4. The product is returned in its original packaging and in good condition
5. Product will be replaced if the product is damaged or faulty or wrong item was sent. If the same product is not available in stock, you have the choice of selecting other product of same value. The cost of shipping will be borne by us.
6. Products will not be exchanged or refunded if ordered wrongly. Customers are requested to check before placing an order.
7. Return/refund/exchange policy for product may vary based on the product type. Please refer to the policy applicable to the product in the product listing page before placing the order.
8. Returns after the allowed time will not be processed.
9. Customers are requested to check the package at the time of delivery for damages or loss at the time of delivery.
10. We encourage customers to take pics/video (to be retained as proof) while the package is being opened to prove damage or loss. Customer satisfaction is important to us. If you have any questions regarding our policy or have special circumstances, please contact us at [email protected] before placing the order.